True Word Publications have displayed a fixed amount of charges that are shown on the product pages. So you don’t have to worry about anything to pay extra. Prices that are displayed under the products are inclusive of shipping, handling and packaging charges.
Why does the delivery date not mentioned at the time of ordering?
It is possible that we or our courier partners have a holiday between the day you placed your order. Also, there is the chance of several undeclared circumstances occurred while delivering or picking up the product. Some courier partners and we do not work on Sundays and this is factored into the delivery dates. So the exact delivery date can not be confirmed.
Are there any hidden costs (sales tax, delivery charges etc) on items sold on our website?
There are NO hidden charges when you make a purchase on True Word Publications. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy and available only when the item(s) is undamaged. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through our logistics, you can return the item through a third-party courier service. Return fees are borne by the Sender.
Tracking of Order
You will also be able to track your order online using the AWB number of your parcel. The details of the AWB number and the link to the tracking website will be mailed to you once the order is dispatched from our center.
Does True Word Publications deliver internationally?
Yes, we do. But there is a separate procedure for this. You have to contact us with the detail of the item(s) that you are looking to purchase with your delivery address.
We will contact you back informing the price inclusion of the shipping cost. Once you confirm and pay the amount. We will ship the item(s).
Details of the tracking parcel (AWB number) will be shared via email and this all item(s) are non-returnable.
